TERMS & CONDITIONS
The terms and conditions set forth below cover all sales of Urban Pot Inc products. Your use of this site indicates your acceptance of these Terms and Conditions.
By placing an order or submitting a purchase order to Urban Pot Inc, you agree to these terms and conditions. The terms and conditions will supersede all terms and conditions included in your purchase order.
Urban Pot Inc reserves the right to make changes to this website and the terms and conditions at any time.
If you have any questions regarding these Terms and Conditions, contact us
Guarantee
-
Urban Pot products benefit from warranties varying from 2 to 10 years. Contact us to find out the specific warranty for the desired product.
-
Our warranty covers any manufacturing defects that may arise during normal use of our product. However, it does not cover loss due to theft, nor damage resulting from misuse, abuse, modification, improper storage or forces of nature. Additionally, the warranty does not apply to parts or products subject to normal wear and tear. Urban Pot reserves the right to repair and/or replace the product with an identical product in the event of an approved warranty claim. It does not include, and does not provide recovery for, incidental or consequential damages such as loss of use, property damage or other consequential damages. Urban Pot assumes no liability for any such damage. Any modifications made to the product after delivery will void the warranty.
Orders
-
All orders are subject to availability or production capacity.
-
When placing a custom order, we will require a deposit in order to initiate that order. - Generally, the deposit required is 25% of the price, including freight and taxes.
-
All deposits paid are not refundable in the event of order cancellation.
-
You are responsible for checking that all details and aspects of your order are correct and suitable for your needs, including measurements, quantities, dimensions, product specifications, colors and finishes.
-
You will be notified when your order is available for delivery from our warehouse.
-
We reserve the right to refuse delivery to any person or company.
-
We reserve the right to discontinue products.
-
For custom orders that require additional production or service, we will notify you of the expected delivery time.
-
In the event of an unforeseen event which would necessarily delay your delivery, you will be informed accordingly.
Product Descriptions
-
Every effort is made to ensure that our products are identical to what is displayed online, but due to the handmade nature of many of our products, slight variations do occur.
-
Please keep in mind that computer monitors may present colors differently.
-
Prices on our website supersede prices published in other or prior publications.
-
We reserve the right to change prices without notice and prices displayed are not binding.
Returns
-
Custom orders are not eligible for return unless they clearly differ from what is specified in the final order.
-
In-stock items can only be returned in the event of manufacturing defects.
-
Any return request must be submitted within 14 days of delivery and must be pre-authorized by Urban Pot Inc.
-
Each return will incur an administrative and restocking fee of at least 35%.
-
Customers are responsible for all shipping costs for returns and must follow the shipping instructions provided by Urban Pot.
-
No liability will be assumed for loss or damage to goods returned by the customer. In the event of a discrepancy between the goods declared as returned and those actually received, Urban Pot will only credit the goods actually received.
-
No custom orders, items pre-drilled or altered in any way will be refunded.
Privacy
Urban Pot Inc. is committed to protecting your privacy. We will not sell or share your personal information with third parties except as necessary to process your order or comply with legal obligations.